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Month: October 2019

brick lego figures 3120353b - Alternative Solutions Consulting

The Hype Behind Community Cloud

Since launching Community Cloud in 2013 Salesforce has continued to grow the functionality and extensibility.   But what is a Salesforce Community? Communities isn’t a social media application, it’s a customer/employee/vendor/client communication
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Ohana - Alternative Solutions Consulting

Salesforce Answers Built on Ohana

Working as a Salesforce consultant provides incredible insight into how companies use the platform.  Regardless of our experience with Salesforce, we sometimes come across a question or use case that
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ccAliens - Alternative Solutions Consulting for Call Center? Yes.

If you walk around a call center and ask what agent performance issues are prevalent, you’ll often hear the same things: Lack of agent knowledge, lack of attention, difficulty navigating
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