If you walk around a call center and ask what agent performance issues are prevalent, you’ll often hear the same

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Salesforce’s vision for customer relationship management (CRM) has always been larger than the industry imagines it. We exist to innovate for

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Alexa, play Frozen music.” That’s how easy it is for a two-year-old (my daughter, in this case) to get what

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Sales leaders are busy. In an age of information overload, the ability to simplify and quickly surface key insights has


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