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Category: Industry Solutions

Canva Black and Gray Laptop Computer scaled 1 - Alternative Solutions Consulting

The Secret to Longevity is Letting Go of the Past

Over the past few decades, we have seen many titans of industry fall as automation and digital transformation fundamentally changed the global framework.  As the field of competition narrows, so
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ccAliens - Alternative Solutions Consulting for Call Center? Yes.

If you walk around a call center and ask what agent performance issues are prevalent, you’ll often hear the same things: Lack of agent knowledge, lack of attention, difficulty navigating
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