Meet John Lay, Dreamforce Golden Hoodie recipient, November 2017
Do you remember when you first heard about Salesforce? How did you get started with Salesforce? My Trailblazer story started slowly but quickly spiked. I first heard of Salesforce when
Category: Salesforce
Project Perfection is in the Planning
Project Perfection is in the Planning People often discuss the high failure rates associated with technology projects around the world as if they are some industry-wide enigma. Why do so
The Hype Behind Community Cloud
Since launching Community Cloud in 2013 Salesforce has continued to grow the functionality and extensibility. But what is a Salesforce Community? Communities isn’t a social media application, it’s a customer/employee/vendor/client communication
Salesforce Answers Built on Ohana
Working as a Salesforce consultant provides incredible insight into how companies use the platform. Regardless of our experience with Salesforce, we sometimes come across a question or use case that
Salesforce.com for Call Center? Yes.
If you walk around a call center and ask what agent performance issues are prevalent, you’ll often hear the same things: Lack of agent knowledge, lack of attention, difficulty navigating