If you walk around a call center and ask what agent performance issues are prevalent, you'll often hear the same things. Lack of agent knowledge. Lack of attention. Difficulty navigating systems. Lack of agent empowerment. But, what can we do to improve these areas? Lots of things. Today, we’re Read more
Introducing Quip for Salesforce: Boost Productivity Inside the #1 CRM
Salesforce's vision for customer relationship management (CRM) has always been larger than the industry imagines it. We exist to innovate for our customers so, in turn, they can serve their own. That means constantly pushing Salesforce and the industry in new directions to drive the future of CRM. Read more
6 Sales Management Dashboards Every Leader Needs
Sales leaders are busy. In an age of information overload, the ability to simplify and quickly surface key insights has become critical. Sales management dashboards have long been business leaders’ go-to for monitoring high-level performance. But dashboards can be used at many levels, especially in Read more
What’s on Your DREAMFORCE ’18 Agenda?
What's on Your DREAMFORCE agenda? Have you started planning your Dreamforce strategy? Alternative Solutions will be there and we would love to see you. Send us a message and let us know. Read Here DO NOT MISS John Lay of CAMPING WORLD's session on Friday 9/28. How CAMPING WORLD Read more
Algorithms, Data, and New Workflows: Three Key Concepts Behind AI and Your Future Success
We are in the midst of the Fourth Industrial Revolution where one of the main driving factors is artificial intelligence (AI). AI will unleash another step-change increase in productivity and reshape our workforce, similar to the industrial revolution. In one estimate, Accenture forecasts that AI Read more
How to Increase Salesforce User Adoption
Have you... struggled with User Adoption with your current Salesforce.com Platform? Would you... like to increase efficiency, improve accuracy and empower your users to make better decisions? Do you... have a Roadmap to get there? Join Alternative Solutions as we discuss how, YOU, the Salesforce Read more