Industry Specific Solutions
Manufacturing
Manufacturing companies need a reliable way to identify customer demands to improve response time, increase productivity and to forecast their operating and production costs in a more accurate and consistent manner. Our manufacturing Salesforce consultants’ deep understanding of core manufacturing methodologies allows us to examine a company’s business processes and translate those to robust solutions within Salesforce.
Salesforce functionality used to streamline the manufacturing process:
One of the core requirements for any company is the ability to attract and service its customers, and Alternative Solutions offers manufacturing Salesforce consultants that can help you get the job done.. The versatility of Sales Cloud product fits the needs of many industries. This powerful solution helps companies grow their customer base, identify and close more deals all while accelerating overall productivity. Manufacturing companies can integrate legacy systems and data to provide real-time visibility into the sales pipeline with actionable results and forecasting based on reported trends. Eliminate bottlenecks by automating workflow approval requests. Boost deal size through cross-selling and upselling opportunities. Alternative Solutions and our manufacturing CRM consultants will help you better serve your customers and in turn, bring you more.
Salesforce makes it possible to connect your sales team and your operations team. You can create transparency through the process by giving your team members access to all of the customer information. In Salesforce, everyone can access sales agreements, order information, manufacturing timeline, ect.
After you’ve increased your customer base, it’s important to manage that customer relationship. Salesforce Service Cloud is the manufacturer’s perfect customer relationship management system. It gives your customers the ability to connect with a specialist or find an answer to their issue in a quick and trackable system. By keeping track of your customer’s concerns and needs, you’re able to support them and their business more effectively.
CPQ or Configure, Price, Quote Software is a custom designed tool for Salesforce users. It allows companies to provide accurate pricing with any given product configuration scenario, thereby increasing your sales rep’s ability to send quotes more quickly. By optimizing your sales team’s ability to quote jobs, it leads to less lag time and more overall sales!
Healthcare CRM Solutions
Our consultants understand the communication challenges healthcare providers face. With a focus on building stronger relationships between caregivers and patients, Alternative Solutions leverages CRM cloud products and Healthcare CRM solutions to close the communication gap and increase customer satisfaction while allowing healthcare providers to focus on patient care.
Popular CRM products used to optimize communication and patient care:
Health
Cloud®
Caregivers can utilize Salesforce Health Cloud to keep all patient data at their fingertips. Optimized for use on Lightning Experience, Health Cloud is a Healthcare CRM solution that provides a detailed user interface with insight into a patient’s timeline of care and collaborative activity tracking all while complying with HIPPA regulations.
Community
Cloud®
The community portal is a Healthcare CRM solution that can be customized to fit the client’s branding. Collaboration within the community portal provides a quick and easy way for patients to find answers and log an issue directly to the healthcare provider.
Service
Cloud®
Case Management provides an organized tracking system that allows the healthcare provider the ability to resolve issues quicker and provide better customer service. Using Case Management, patients can log issues with the healthcare provider’s customer care team.
Financial Services
Financial Services Cloud® allows financial institutions to take personalized service to a new level. Alternative Solutions understands that financial service companies must protect customers’ data while complying with a myriad of regulations. FSC provides agents clear visibility of relationships within households and the ability to track an individual’s personal financial goals without compromising data security or client privacy. Every financial service company is unique, because of this Alternative Solutions can assist with configuring an interface that meets each individual financial company’s needs.
Banking
With CRM for financial institutions, you can create a digital experience your customers will love. Connect your systems, processes, and teams across all business channels to interact with your customers in one place. Drive customer loyalty by creating a seamless customer experience from their physical bank to their online portal.
Wealth
Management
CRM allows you to manage multiple clients and households, keep track of financial goals, log significant life events, and deliver personalized advice that earns lasting loyalty. Alternative Solutions can build a custom system that allows you to manage, communicate, and celebrate with your clients when they succeed.
Insurance
Alternative Solutions can partner with insurance teams to create 360-degree views of their policyholders. As an agent, we can give you instant access to household relationships, coverage, claims, and interaction information so you can be there with your client when they need you.