The transportation, logistics, and supply chain industries are going through an era of disruption. Customers want their goods moved faster, more safely, and, with the rise of digitization, want to know exactly where their shipment is at any point in time. This level of technology has created competitors who can meet those customer expectations and deliver on those promises.
To be able to compete and even thrive in this new environment, businesses in the transportation, logistics, and supply chain industries need to transform their processes along with their technology. We at Alternative Solutions have found that building out business processes in the Salesforce CRM has allowed our clients to communicate with their customers better, improve our clients’ digital infrastructure, and be able to track loads more effectively.
The Salesforce CRM gives our clients the ability to track their customer’s experience from the initial quote to the delivery fulfillment. They are able to connect sales, service, marketing, and customer experience all in one platform. It is truly the technology that can drive innovation across entire industries.