By: Danny Raines, Senior Salesforce Business Analysts at Alternative Solutions 

October 18, 2018

Salesforce Answers Built on Ohana

Working as a Salesforce consultant provides incredible insight into how companies use the platform. Regardless of our experience with Salesforce, we sometimes come across a question or use case that we need a bit more direction.

Fortunately for us, Salesforce realized in order to be profitable they had to have a purpose.   Building around the spirit of Ohana, Salesforce has made its ecosystem of customers and employees personally responsible to ensure no one is left behind.   Yes, it may sound hokie or like I’ve drank the “Kool Aid” but in reality, regardless of profit, Salesforce has created something more powerful than money can buy……community.

Let’s take a look at some of the best areas and communities to find answers and join in Ohana.

My first stop typically takes me to Salesforce Help where I can review documentation, download user guides and access video.   This is the best starting point.

If I need to dig deeper or research a more unique or custom request, I typically make the Salesforce Trailblazer Community my next stop.  Here I can find answers to questions from other users.

To stay up-to-date with the constant enhancements and new products, there is no better place than

Trailhead.  Trailhead offers complete tutorials and hands-on exercises to help you become an expert in all things Salesforce.   Follow them on Trailhead on Twitter and Trailhead on Medium.

Salesforce Stack Exchange is Q&A site for anyone in the Salesforce ecosystem.  Lots of great questions and expert answers.

Finally, visit Salesforce on YouTube.  Browse through playlists or catch-up on Dreamforce.  Create notifications to be reminded of new videos that get uploaded.

There is a plethora of resources to utilize and assist you with questions and Salesforce learning.  Use them when needed and in the spirit of Ohana, help others along your Salesforce journey.

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