Transforming from aging legacy systems to modern customer facing, cloud based technology is a difficult yet important part of our client’s journey of continuous process improvement. We help our clients prepare for the transformation and determine the right conditions for optimizing their investment in CRM. We are focused on building and supporting a team of business process owners by leveraging reliable implementation solutions and optimization services with Salesforce CRM.
Alternative Solutions knows that a client’s journey to becoming Customer-Focused, World Class in a multi-step process begins with the systematic adoption of additional capabilities and cultures to better address customer needs.
Alternative Solutions is there to help our clients create high quality solutions. We do this by implementing sales and support processes that are web enabled for use by all members of your eco-system allowing sales teams to quickly respond to customer’s needs. We help clients bridge the gap between call centers, their website and social media channels so they can tap into customer conversations no matter where they happen.
As companies begin to reap the benefits of their initial Salesforce implementation solutions, they start to look for additional benefits to help its information workers quickly model and analyze critical business processes. Oftentimes selling complex products and services requires custom optimization services and solutions designed for a specific customer.
The most effective way to drive customer loyalty is to proactively identify dissatisfaction, immediately contact the customer and correct the issue for them. Alternative Solutions helps our clients establish formal Customer Feedback programs and real-time KPI dashboards that encourages real-time, two-way communication between your company and customers.
As your business grows and evolves, legacy systems need to do the same. Alternative Solutions will perform a full analysis of the client’s current enterprise platform and determine best CRM practices and optimization.