Alternative Solutions knows that a client’s journey to becoming Customer-Focused and World Class is a multi-step process beginning with the initial CRM and Salesforce implementation and systematic adopting of additional capabilities and cultures to better address their customer needs.

Building Efficient Front Office Solutions

Alternative Solutions is there to help our clients create high quality solutions by implementing Salesforce and CRM processes which are web enabled for use by all members of your eco-system, and allows sales teams to quickly respond to customer needs. Salesforce consultants and management experts help clients bridge the gap between call centers, their website and social media channels so they can tap into customer conversations no matter where they happen.

Connect the Customer Experience Front to Back
As companies begin to reap the benefits of their initial implementation, they start to look for additional benefits to help its information workers quickly model and analyze critical business processes. Oftentimes selling complex products and services requires custom solutions designed for a specific customer. CRM integration and Salesforce consulting and management from Alternative Solutions can help businesses develop strategies and inventive solutions to address these problems.

Alert and React to Customer Sentiment Using Data Visualization

The most effective way to drive customer loyalty is to proactively identify dissatisfaction, immediately contact the customer and correct the issue for them. Salesforce consulting and implementation can help facilitate these processes. Alternative Solutions helps our clients establish formal Customer Feedback programs and real-time KPI dashboards that encourages real-time, two-way communication between your company and customers.

 

 

 

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