SALESFORCE SERVICES

Transforming from aging legacy systems to modern customer facing, cloud based technology is a difficult yet important part of our client’s journey of continuous process improvement. We help our clients prepare for the transformation and determine the right conditions for optimizing their investment in CRM. We are focused on building and supporting a team of business process owners by leveraging reliable solutions with Salesforce CRM.

Alternative Solutions knows that a client’s journey to becoming Customer-Focused, World Class in a multi-step process begins with the systematic adoption of additional capabilities and cultures to better address customer needs.

01. Building Efficient Front Office Solutions

Alternative Solutions is there to help our clients create high quality solutions. We do this by implementing sales and support processes that are web enabled for use by all members of your eco-system allowing sales teams to quickly respond to customer’s needs. We help clients bridge the gap between call centers, their website and social media channels so they can tap into customer conversations no matter where they happen.

02. Connect the Customer Experience Front to Back

As companies begin to reap the benefits of their initial implementation, they start to look for additional benefits to help its information workers quickly model and analyze critical business processes. Oftentimes selling complex products and services requires custom solutions designed for a specific customer.

03. Alert and React to Customer Sentiment Using Data Visualization

The most effective way to drive customer loyalty is to proactively identify dissatisfaction, immediately contact the customer and correct the issue for them. Alternative Solutions helps our clients establish formal Customer Feedback programs and real-time KPI dashboards that encourages real-time, two-way communication between your company and customers.

SALESFORCE IMPLEMENTATIONS

We identify the most effective and efficient route for achieving the client’s business outcomes. We will execute every phase of the Salesforce implementation project, from an initial design prototype to deployment.

SYSTEM INTEGRATIONS

As your business grows and evolves, legacy systems need to do the same. Alternative Solutions will perform a full analysis of the client’s current enterprise platform and determine best CRM practices and optimization.

OPTIMIZED ASSESSMENTS

Our business specialists will carry out a thorough analysis of your company and map your current business processes and technology landscape against proven Best Practices.

SERVICE AND COMMUNITIES

The most effective way to drive customer loyalty is to proactively identify dissatisfaction, immediately contact those people and correct the issue for them.  Companies rely on customer feedback to understand how well they meet customers’ expectations.

INDUSTRY SOLUTIONS

Alternative Solutions assists companies harness the power of Salesforce, with consulting, management, and implementation. Salesforce.com offers specialized products for Government, Higher Education, Healthcare, Financial Services, and Non-Profit customers.

DATA AND ANALYSIS

Sales forecasting is the storyboard that should provide a clear projection a company’s expectations.  We help our clients use cutting edge forms of data visualization that offer end users the ability to improve their forecasting with Saleforce management and consulting services.

Our Offices

Chicago, IL

70 West Madison Street,
Three First National Plaza, Suite 1400
Chicago, Illinois 60602

Cincinnati, OH

201 East 5th Street,
19th Floor (The PNC Center)
Cincinnati, OH 45202

Atlanta, GA

3399 Peachtree Road NE,
Suite 400
Atlanta, GA 30326

Nashville, TN

2550 Meridian Boulevard,
Suite 200
Franklin, TN 37067