Case Management

Our Salesforce Certified Consultants can help your company implement case management and consulting support solutions with our Salesforce service cloud, which can drive customer service satisfaction through various attractive features like Service Cloud Console, Salesforce Knowledge, Live Agent, Call Center Management, and CTI Implementation.

Communities

Customer or Partner Community helps customers help themselves and each other. By creating a rich self-service experience with salesforce service cloud, customer service agents can focus on better supporting the customer.  Alternative Solutions provides a comprehensive set of Salesforce consulting support services that enable companies to design, deploy, enhance, grow and support their online social communities connecting customers, channel partners with their internal employees.

Knowledge Base Solutions

Alternative Solutions follows a consistent methodology when implementing Salesforce service cloud Knowledge and consulting support. Organizations that adopt a knowledge based approach to customer service and support can realize benefits that include:

Improved efficiency: Enforcing a knowledge base program with easy to use processes drives employee behavior to support and use the knowledge base database.

Improved content quality and consistency: Focusing on improving the knowledge base quality will improve the content quality and information across multiple service channels.

Reduced resources and costs: A knowledge base can help customers resolve issues using self-service methods, which leads to reduced call and email volume.

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